We value applicants who share this commitment. Peak Support is committed to creating a diverse, equitable and inclusive company. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We don’t do this with ping pong tables or video games. We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We have also been profitable from day one and we are proud that nearly 100% of our clients have come from referrals, meaning that our growth to this point has required very little investment in sales or marketing. We onboard a small number of clients each year because our goal is to serve companies we deeply believe in and be an integral part of their growth. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imaging themselves. If you want to work for high-growth companies, Peak Support is the place to be. Applications without a cover letter will not be considered. To apply for this position, please submit a resume and a cover letter that explains why you are a good fit for this role.
Desirable: Previous experience working as a part of a customer service team or in a contact center environment.Experience with positioning sensitive issues and handling escalations through to resolution.Adept at dealing with ambiguity and using advanced judgment, negotiation, and creative problem solving skills to resolve customer issues.Stay knowledgeable and up to date on all current events.Educate members on community guidelines.
Investigate and mediate disputes between users to help both parties reach a positive outcome.
Interpret and enforce community standards and policies.Review member reported content and assess for policy compliance.Respond to contacts from members in a timely and constructive manner.If you are skilled at community moderation and enjoy staying up to date with current events, we want to hear from you! This social media platform is made up of smaller communities that are uniquely affected by our current climate, and the ideal candidate would be educated and knowledgeable on current news. Your role is vital to ensuring that the platform remains safe and welcoming to all users. Peak Support, a rapidly growing outsourcing and consulting firm serving some of today’s most innovative companies, is seeking a Community Support Agent to join our team and work on a high-growth account.Īs a Community Support Agent, you will work with members of a large social media platform to enforce community guidelines and resolve disputes between users.
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